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ORDERING ONLINE

  • How do I order online?

    Online shopping has never been easier. When browsing the site, simply click on the item you wish to buy, select your preferred colour, size and quantity and then click ‘BUY NOW’. You can then continue shopping or click the bag icon in the top right corner to review the items in your bag and finalise your order. Please note you will need one of our supported methods of payment (Visa, Mastercard, Amex or Paypal) to finalise your online order.

  • Can I change/cancel my order?

    Yes you can change your order whilst you are still browsing and shopping, simply remove it in your bag prior to checking out.

     

    When you have paid for your order online you can cancel within 30 minutes if you are a member in your “My Account” page, alternatively you can contact Customer Service. If the order has been dispatched, the order will be sent to you and then you will have to return it. Please refer to our Returns Policy for further information.

  • Why does the item in my bag now say that it is unavailable?

    Unfortunately when you add items to your bag, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and the purchase is finalised. If you receive an error stating you can not checkout due to an item being unavailable, you will need to remove this item from your bag in order to continue the checkout process. Please contact us via our help page if you need help with this issue.

  • What do I do if the item I am looking for is no longer available for purchase online?

    City Chic’s most popular items tend to sell out quickly online. If you’ve seen something and fallen in love, our recommendation is to make your purchase or risk missing out as there is no guarantee the item you’re after will be restocked.

     

    If the item or size you want is out of stock you can use our Store Locator to contact or visit your local store to check their availability. Please contact us via our help page for further assistance.

SIZING

  • How do I know what size I am?

    At City Chic we pride ourselves on the ultimate hourglass fit. We cater to sizes 14-22, with size 24 available exclusively online.

     

    Our sizes are represented in Australian sizes with every garment expertly fitted for your curves. View our Size Guide for a breakdown of detailed measurements, international conversions plus our expert guide to measuring yourself to ensure the perfect fit.

PAYMENT

  • What forms of payment do you accept?

    We accept VISA, MasterCard, AMEX and Paypal.


    Your card/account will be debited at the time of dispatch. Please note the transaction will appear on your statement as CITY CHIC.

  • What currency do you use?

    Australian Site: All prices have a default display in Australian Dollars, including GST. You can change currency by selecting another country's site on the dropdown menu on the top left of the site.

     

    New Zealand Site: All international purchases are exempt from Australian GST (10%); they do not however include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

     

    For New Zealand customers, customs charges may be payable when the value of the goods exceeds NZ$225. For information on what you may need to pay customs please check http://www.whatsmyduty.org.nz/

SECURITY

  • How secure is my credit card and personal information?

    Your security while shopping online with City Chic is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.


    All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.


    To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

DELIVERY & RETURNS

  • What is City Chic's policy on exchange and refunds?

    Not 100% happy with your order? Return your items within 30 days for a full refund. Please see our Returns Policy for full details.

  • Which countries does City Chic ship to?

    www.citychic.com currently ships to Australia and New Zealand only.

     

    USA and Canadian customers: Please visit www.citychiconline.com to shop our range.

  • How much is shipping?

    Please view our Shipping Policy for full details.

  • Which courier company do you use?

    For delivery within Australia we use Toll Track & Trace.


    For international orders we use Fed Ex.

  • If there is a problem with my order who do I contact?

    If you’re experiencing a problem with your order click here to contact us via our help page or call 1300 736 502.

  • How long will it take for my order to arrive?

    All deliveries within Australia should be received within 3 to 5 working days of the dispatch date.

     

    For international deliveries, depending on the country, orders will be delivered within 5-10 business days. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-4 weeks.

     

    If your order has not arrived within the allotted time, please refer our Shipping Policy or contact us via our help page.

Afterpay

  • ABOUT AFTERPAY

    What is Afterpay?
    Afterpay is a new payment option available for online orders only. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest free. Think of Afterpay like a modern-day layby, instead of having to wait for items customers get to have the product straight away for a quarter of the price! (Or zero upfront if an existing customer).

     

    Who can use Afterpay?
    Afterpay is available as a payment option if you:
    - Live in Australia,
    - Are at least 18 years old,
    - Use an Australian credit or debit card to make the purchase.

     

    What will Afterpay cost me?
    You will not pay anything extra when you choose to use Afterpay as your payment option, as there is no interest added. You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email. If a payment is due but not received by Afterpay in accordance with their payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable. You should refer to your card issuer’s terms and conditions for full details of these.

     

    What products can be paid for using Afterpay as the payment method?
    Afterpay is available for all merchandise online excluding Gift (and eGift) Cards, orders under $20 or over $1,000.

     

    Is there a minimum spend for Afterpay?
    Yes, your order will need to be over $20.

     

    Is there a maximum spend for Afterpay?
    Yes, the maximum order value (including delivery) for Afterpay is AUD$1,000.

     

    How are the Afterpay instalments on each product page calculated?
    The Afterpay instalments quoted on a product web page represent ¼ (25%) of that product’s current price excluding any delivery charges that may be applicable.

     

    Delivery costs will however be included in the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option. This rate will also be consistent with that quoted in the order confirmation email you’ll receive direct from Afterpay detailing your fortnightly payment schedule.

     

    Where can I find out more about Afterpay?
    The Afterpay website provides a very comprehensive list of FAQs at: www.afterpay.com.au/faqs. It you still can’t find out what you need here, contact Afterpay directly by emailing info@afterpay.com.au or calling 1300 100 279.

  • USING AFTERPAY

    Do I need to register with Afterpay prior to making my first Afterpay purchase with City Chic?
    No – you simply need to choose Afterpay as your payment method at checkout.

     

    Will I need to fill out a credit application form to use Afterpay?
    No because Afterpay is not a credit service provider. Your Afterpay account will be linked to your nominated credit or debit card that has already have been approved via your chosen credit/banking provider.

     

    How do I select to pay using Afterpay?
    To pay using Afterpay, follow these simple steps:

     

    1. Browse online, find items you would like to purchase and click the 'Add to cart’ button.
    2. Once you’ve finished choosing your items, click the ‘Proceed to checkout’ button.
    3. Fill out your delivery details.
    4. Select your preferred delivery option from the options available for your parcel delivery.
    5. Apply any discount codes.
    6. Select Afterpay as your payment option and follow all relevant prompts to complete your order.

     

    For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon checkout.

     

    How long does it take for payment via Afterpay to be approved?
    Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant.

     

    Will I always be approved by Afterpay?
    No, approval is at Afterpay’s discretion. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 279.

     

    Why could I be declined by Afterpay?
    Afterpay manages your application to use their service and City Chic has nothing to do with the acceptance/decline process. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 279.

     

    When will my order paid for using Afterpay be sent to me?
    Your order paid for using Afterpay will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel according to current delivery option timeframes. Afterpay is a payment method only, so there will be no change to other processes (including delivery timings etc).

     

    Can I split an order to pay some by Afterpay and the rest by some other means? (eg. credit card)
    No, you cannot split payments options for one order. You would need to place two separate orders – one to be paid for via Afterpay, and the other to be paid for by whatever other payment option you wish to use (e.g credit card or Paypal).

     

    Who should I contact if I have any questions about my Afterpay account?
    You can first review Afterpay’s own “frequently asked questions” on their website at www.afterpay.com.au/faqs for support. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

     

    NOTE: For all Afterpay account administration needs (eg. changing passwords, making an early payment, payment issues, queries or concerns etc) and queries regarding Afterpay’s data security and privacy policy, you should review Afterpay’s own “frequently asked questions” on their website at www.afterpay.com.au/faqs for support.

  • PAYMENTS

    When will my four Afterpay instalments need to be paid?
    If you are a first time Afterpay customer, or have yet to complete a full payment cycle with Afterpay, your first payment will be taken at the time of your order transaction with the remaining three payments deducted by Afterpay from your nominated credit or debit card each fortnight over the following 6 weeks. The funds for the first payment must therefore be available on your nominated card at the time of checkout.

     

    Once you have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring.

     

    The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

     

    How will Afterpay transactions (instalments or refunds) show on my debit or credit card statement?
    The transaction will appear as AFTERPAY PTY LTD MELBOURNE AUS.

  • AFTERPAY COMMUNICATIONS

    What information or communications will I receive direct from Afterpay?
    Similar to City Chic’s transactional emails for orders, Afterpay will also send emails to you automatically once you have successfully created your Afterpay account.

     

    How will I know when I need to pay my further three instalments?
    Upon placing an order with City Chic using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule. You will also be notified prior to each payment being due.

     

    How will I know which products can be purchased using Afterpay?
    On product pages on City Chic website, you will see the Afterpay logo and instalment amount detailed under the purchase price. If this is not displayed, it means the product is not available for Afterpay.

  • RETURNS, EXCHANGES & REFUNDS

    Can I return items paid for using Afterpay?
    Yes. If a product is not right, you can return any item you are unhappy with back to City Chic in accordance with our standard Online Returns policy. For all Afterpay orders, you can only return your orders through our online store, see here for more information.

     

    Refunds will be processed and communicated to the customer via Afterpay shortly after City Chic processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).

  • Click here for full Afterpay T&Cs.