Promotional Offers

  • *Terms and Conditions – Vouchers

    Not valid in conjunction with any other offer or voucher. Not valid on laybys. Voucher only redeemable on City Chic merchandise in a single transaction online at citychic.com.au. Voucher must be used on a purchase greater than the voucher amount. Voucher must be used in a single transaction only and is not transferable. One Voucher per member. Not redeemable for cash or credit. Non-refundable on returns. Voucher valid on full-priced items only. Gift vouchers purchased in-store cannot be redeemed online. Voucher will not be replaced if lost or stolen. Vouchers valid for use in Australia and New Zealand only and cannot be redeemed in Myer stores stocking City Chic. Voucher expires as per email. City Chic reserves the right to investigate any discrepancies in the use of this voucher. Birthday and Anniversary gift vouchers are not redeemable in Myer concession store.

  • *Terms and Conditions - Free Shipping over $150

    The shipping promotion is valid only on citychic.com.au online purchases within Australia and New Zealand over $150. City Chic is not responsible to cover return freight costs on change of mind purchases. Faulty items will be replaced with same item originally purchased. For items that cannot be replaced a full refund will be offered. City Chic will pay all freight charges on faulty items.

  • *Terms and Conditions – Buy One Bra + Get One Half Price for Bold members

    Offer valid for a limited time only on full price bras. Not in conjunction with any other offer of promotion. To receive this offer you must be a bold member of the CC Nation and present your member card at time of purchase or be logged in online. Valid on styles of equal or lesser value. Excludes corsets or Ashley Graham styles. Offer valid in store and online only and not valid at Myer stores stocking City Chic. Offer only redeemable on City Chic merchandise in a single transaction either in store or online at the time of purchase. Not valid on previous purchases. Not available on lay-bys in store. No exchange or refund on lingerie purchases in store. However online purchases may be returned provided they follow our returns policy which can be found online. Offers will be processed differently online to in store. Offer is not valid during Buy a Bra, get a Brief Free or VIP.

  • *Terms and Conditions – Buy One Bra + Get One Free for Sexy or Glam members

    Offer valid for a limited time only on full price bras. Not in conjunction with any other offer of promotion. To receive this offer you must be a Sexy or Glam member of the CC Nation and present your member card at time of purchase or logged in online. Valid on styles of equal or lesser value. Excludes corsets and Ashley Graham styles. Offer valid in store and online only and not valid at Myer stores stocking City Chic. Offer only redeemable on City Chic merchandise in a single transaction either in store or online at the time of purchase. Not valid on previous purchases. Not available on lay-bys in store. No exchange or refund on lingerie purchases in store. However online purchases may be returned provided they follow our returns policy which can be found online. Offers will be processed differently online to in store. Offer is not valid during Buy a Bra, get a Brief free or VIP.

  • *Terms and Conditions - Sale

    Offer valid in store and online. Sale is available on selected items only in store and online for a limited time. Sale items will vary between stores and between countries. Online and physical stores have a differing sale offer including clearance stores, as do Myer stores stocking City Chic. We do not lay by on sale items. Customer specials and transfers are not available at this time. We do not refund or exchange in store if you change your mind on sale items that have been permanently reduced. Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund, exchange or credit note.

  • *Terms and Conditions - 20% off Boots

    Offer valid online only for a limited time only or while stocks last. No rainchecks. Valid on selected select styles only. Not valid in conjunction with any other offer or voucher. Not valid on laybys. Offer only redeemable on City Chic merchandise in a single transaction online. Offer not redeemable for cash or credit. Not transferable. Not valid on previous purchases. Offer valid on full-priced items only. Prices as marked.

  • *Terms and Conditions - 30% off Basic Tanks and Tees

    Offer valid while stocks last. No rainchecks. Valid on full price styles only. Not valid in conjunction with any other offer or voucher. Not valid on laybys. Offer only redeemable on City Chic merchandise in a single transaction online. Offer not redeemable for cash or credit. Not transferable. Non-refundable on returns. Not valid on previous purchases. Offer valid on full-priced items. Prices as marked.

  • *Terms and Conditions - Buy 3 Lacy Panties for $30

    Offer valid for a limited time only. Offer valid while stocks last online only on full priced styles only. No rainchecks. Includes lacy shorty and thong styles #00128415 and #00128416 only. Offer is not valid in conjunction with any other offers or promotions and are not transferable. Offer not redeemable for cash or credit. Not valid on previous purchases. Discount applied at checkout. Offer valid for City Chic Australia and New Zealand stand-alone stores only.

T&Cs

  • I accept that by becoming a member of the City Chic mailing list that I will receive periodic notification via email, text messaging and or conventional post outlining news, offers and other information relevant to their product services.

     

    I understand that all personal information provided by myself on this website including joining as a member, competition entries, makeover entries or requests for expert advice will reside in a centralised database at City Chic head Office in Alexandria, Sydney, Australia. I also understand that this information will be updated as and when requested only by myself or as authorised by me. I understand it is my right to have access to any of my personal details held by City Chic and that this information will be provided to me within a reasonable amount of time.

     

    I understand that under no circumstances will City Chic sell, barter, transfer or distribute my personal details to any other third party. I do however understand that City Chic may publish some information provided by myself (on a strictly anonymous basis) within the website or within other media forms, if permission granted by myself and that City Chic send information on behalf of a third party to my personal address.

     

    I understand that it is my right to unsubscribe at any time by forwarding a request via the website “unsubscribe” or via email, stating unsubscribe in the subject box. I understand that all requests for deletion will be processed within a 14 day period from request date.

General

  • All rights, including copyright, in this website are owned by or licensed to City Chic. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.citychic.com/au/.

     

    Prices and stock availability may vary between citychic.com, City Chic stores and City Chic Myer Concessions. Prices shown on citychic.com are online prices only. City Chic reserves the right to change these conditions at any time without notice and in its absolute discretion. All Promotions and Prices are shown in AEDT times.

Afterpay

  • This Agreement is a contract between you and Afterpay Pty Ltd ACN 169 342 947.

     

    Afterpay is only available on City Chic Australia online purchases and can be returned Online Only. To see our full returns policy, click here: http://www.citychic.com/au/returns

     

    Click here to see full Afterpay terms and conditions: https://www.afterpay.com/en-AU/terms

     

    Click here to see Afterpay Frequently Asked Questions.

Click & Collect T&Cs

  • Collection of Click & Collect Orders is available from selected City Chic Stores only. Please note during major sales event and promotions Click to collect may be temporarily unavailable.


    The Click & Collect service is currently only available to customers located within Australia.


    Once your Click & Collect order is ready, the store will contact you via email and SMS (where a mobile number has been provided) to advise it is available for collection. Orders will generally be available for collection within 7-10 business days from the date that you place the Order.


    In peak trading periods or where item/s in your Order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. City Chic will notify you of the delays and discuss alternative arrangements.


    Click & Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be sent to your nominated store and then standard City Chic returns policy applies. If you are unable to attend your nominated store please contact customer care on 1300 736 502. All Click to Collect orders have the standard returns policy. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition (including all original tags attached) within 30 days of purchase date. City Chic will issue you with a full refund upon proof of purchase, you must provide a printed copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase)


    Click & Collect Orders must be collected within 28 days from the date you are notified by email that your Order is ready for collection; you will be contacted prior to this date as a reminder collection is available. If your Order is not collected within this time, our customer care team will issue a refund using the same payment method, you will be contacted to notify you when this will take place. An administration fee may apply in the instance where you fail to collect your goods within the required time frame.


    When collecting your goods at the Click & Collect store, you are required to supply a copy of your Click & Collect Notification email with unique Pickup Code (printed or on your smart phone) and photo identification or your City Chic Nation member card.


    If you are not personally available to collect the goods, you may appoint a representative. The representative is required to supply a copy of your Click & Collect Notification email with unique Pickup Code (printed or on their smart phone) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own.


    City Chic reserves the right to change or discontinue the Click to Collect service at any time, without notice.

Gift Card T&Cs

  • $25 is the minimum value and $200 is the maximum Gift Card value a customer can purchase. For any values over $200, a customer will need to receive a second card. A customer does not need to spend the full value of the card in one transaction. The remaining value is stored on the Gift Card. Any remaining balance on the Gift Card cannot be redeemed for cash or refund. A Gift Card cannot be topped up. CC Nation credits are not earned when a customer purchases a Gift Card. A Gift Card is valid for 12 months from date of issue. City Chic Gift Cards are redeemable both Online and In-Store in AU and NZ but are not redeemable at Myer concession stores. If you would like to redeem your Gift Card, please go to our website at www.citychic.com or visit your local participating City Chic Store.

CC Nation T&Cs

  • 1. Introduction

    1.1 The City Chic Nation Loyalty Program is conducted in accordance with these terms and conditions. By joining the City Chic Nation Loyalty Program, you agree to join the City Chic mailing list and to be bound by these terms and conditions and any variations to them.

     

    1.2 You agree to receive periodic notification via email, text messaging and or conventional post, outlining news, offers and other information relevant to City Chic products and services; and third party products and services.

     

    1.3 City Chic reserves the right to change these conditions at any time without notice and in its absolute discretion.

  • 2. Membership

    2.1 Membership is available only to persons 18 years or over who live in Australia or New Zealand.


    2.2 You agree to hold one membership only; and not apply for multiple memberships, whether by using multiple postal addresses, email addresses or otherwise.


    2.3 You agree that to become a member you must provide a valid and unique email address and phone number and keep your contact details up to date.


    2.4 City Chic may accept or refuse an application for membership for any reason, in its absolute discretion.


    2.5 Upon becoming a City Chic Nation Loyalty Member in store you may be issued with a City Chic Member Card, which can be used as proof of membership to the City Chic Nation Loyalty Program. This VIP Card is not transferable and remains the property of City Chic. It is your responsibility to keep this card safe and tell City Chic immediately if it is stolen or lost.


    2.6 After joining online your email address can be used as proof of membership to the City Chic Nation Loyalty Program. You will not be issued with a VIP Card when joining online.


    2.7 You are responsible for all use of your membership and associated benefits. City Chic Nation Loyalty Program benefits are not transferable.


    2.8 To be eligible for CC nation membership and receive relevant communication, you may not share an email address or mobile telephone number. An email and mobile telephone number may only be associated with 1 (one) CC Nation membership account.


    2.9 CC membership cards can be used in One Woman stores to accumulate reward points.

  • 3. Nation Credits

    3.1 Members can earn Nation Credits by presenting your Member Card, Member Card number or email address in store or online at time of purchase.

     

    3.2 The current Nation Credit rate is 1 Nation Credit for every dollar spent at City Chic. Nation Credits are rounded to the nearest dollar. Gift Card purchases, other taxes and any packaging and delivery charges do not qualify towards Nation Credits. Nation Credits earned on lay-by purchases will be applied in full on final payment of your lay-by.

     

    3.3 Nation Credits are linked to tiers:

     

    Bold = 0-299 Nation Credits

     

    Sexy= 300-1299 Nation Credits

     

    Glam = 1300+ Nation Credits

     

    3.4 Tiers are calculated on the 1st October 2013 based on your previous 12 months spend. Any transactions made during this time where your member card was not scanned will not be included in your tier allocation.

     

    3.5 Tiers are reviewed annually on the 1st October. At the time of Annual review a member must have been in a tier for 12 months. If not your tier rewards will roll over to the next annual review period.

     

    3.6 On the annual review of a tier on 1st October a member must have spent the minimum amount of the allocated tier to maintain the rewards of this tier. If this has not been achieved they will drop down to the tier in which they have met the minimum spend requirements.

     

    3.7 Members may progress through tiers in a 12 month period with increased spend. However the returning of items may result in a regression of tiers.

     

    3.8 If you cannot provide proof of City Chic Nation Loyalty Program membership at time of transaction, City Chic is not obliged to issue Nation Credits on that purchase. Nation Credits will not be applied to orders already placed or to any transaction where a valid membership is not provided, this includes online transactions where guest checkout is used.

     

    3.9 Nation Credits are earned on full price and sale transactions.

     

    3.10 If you return any goods for a refund or your order is cancelled or not fulfilled for any reason; the Nation Credits you have earned for that order will be reversed.

     

    3.11 Nation Credits have no cash value and are not redeemable for cash.

     

    3.12 City Chic will keep a record of the Nation Credits that you earn. City Chic reserves the right to correct your Nation Credit balance without notice if there are any errors in the award or redemption of credits.

     

    3.13 Members will receive a monthly email of their Nation Credit balance. During a 30 day period before a balance is emailed to customers there may be a delay in the allocation of Nation Credits earned from in store and online purchases.

     

    3.14 In store and online Nation Credit balances and tiers will not be updated instantly. This will occur on the 1st of each month.

     

    3.15 Rewards vary between tiers and at the discretion of City Chic.

     

    3.16 The conditions of each reward will be specified at the time of execution.

     

    3.17 Free Shipping for members of the GLAM tier will automatically be applied to online purchases at time of checkout with an existing online member account, new member accounts will not be eligible to redeem until the following month.

     

    3.18 Redemption for the bra offer specified per tier will be automatically applied to online purchases at time of checkout when valid with an existing online member account, new member accounts will not be eligible to redeem until the following month.

  • 4. Vouchers

    4.1 Vouchers will be issued by City Chic via email, to the most recent email address on file.

     

    4.2 By applying for or using a Voucher you consent to these Voucher terms and any other Voucher terms (Specific Voucher Terms) printed on the voucher or listed on the website or email where the voucher was issued. These terms apply to physical vouchers and to any electronic discount code that may be issued.

     

    4.3 Voucher values are as specified on the physical voucher.

     

    4.4 Vouchers can be used in Australia or New Zealand.

     

    4.5 Vouchers are valid 14 days from the date of issue.

     

    4.6 Vouchers are redeemable on the purchase of full-price items.

     

    4.7 Vouchers are not redeemable on a prior purchase, existing lay-by or on the purchase of Gift Cards. Vouchers cannot be redeemed for cash or used to make a lay-by payment. Vouchers cannot be used to pay for taxes, shipping and handling or other charges.

     

    4.8 Vouchers must be surrendered on redemption; and must not be reproduced or copied in anyway. Vouchers are not valid if reproduced or copied.

     

    4.9 Without limitation, Vouchers issued on email are redeemable in store or online. For online redemption the online code must be entered at checkout with an existing online member account, new member accounts will not be eligible to redeem until the following month. Please contact customer care on 1800 151 110 for any issues

     

    4.10 City Chic reserves the right to choose how and when Vouchers are issued.

     

    4.11 Vouchers are redeemable once only and are not transferable.

     

    4.12 Vouchers will not be replaced if stolen, lost or not received.

     

    4.13 Your Voucher must be redeemed in full in a single transaction during its redemption period. The voucher must be used on a purchase greater than the voucher amount. Neither cash nor credit will be issued for the balance of a voucher if not redeemed in full. Failure to redeem a voucher before the expiry date provided will result in the forfeit of your Voucher.

     

    4.14 Where multiple items are purchased in a single transaction, the value of the redeemed voucher is allocated to each item in the transaction based on the proportion of the items value to the total value of all purchased items, excluding shipping, taxes and other charges.

     

    4.15 If a Voucher is used and your entire order is cancelled or rejected, or you RETURN all or only some of the items in your order; we will refund the actual amount paid by you, subject to our applicable trading terms; and issue a credit note for the voucher discount applied to these returned item/s.

     

    4.16 If a Voucher is used and your entire order or only part of your order is EXCHANGED for new items of equal or greater value, you will not forfeit the Voucher value applied to your original transaction.

     

    4.17 Seasonal Wardrobe giveaways are specific to each tier. Entries open 1st December, 1st March, and 1st June. Members will be notified via Facebook and email of the winners. This will be subject to its own set of conditions.

     

    4.18 Online vouchers will only be valid if an existing online account exists linked to the correct email address at time of email. Please contact customer care on 1800 151 110 for any issues.

  • 5. Termination

    5.1 Members may unsubscribe at any time with written notice by; (a) Going to the “Contact Us” page on the City Chic website and filling out the Enquiry Form with a request to unsubscribe. (b) Sending a request via email to info@citychic.com.au; or (c) giving notice by post to Customer Service, City Chic division of Specialty Fashion Group Ltd. 151-163 Wyndham St, Alexandria NSW 2015.

     

    5.2 On termination of your membership to the City Chic loyalty Program, any unused Nation Credits Vouchers will be automatically forfeited.

     

    5.3 City Chic may vary or terminate its City Chic Nation loyalty Program at any time, without notice in its absolute discretion. City Chic is not liable for any loss arising from termination or variation, including loss of Nation Credits or reduction in the value Nation Credits. Variations may include but are not limited to changing the ratio of Nation Credits earned to the amount spent, changing the ratio of Vouchers issued on Nation Credits earned; changing the expiry period of Nation Credits or Vouchers. This includes but is not limited to the discontinue, cancel or refusal to issue or honor any Voucher.

     

    5.4 City Chic may terminate a membership without notice if it is deemed to be in breach of these terms and conditions.

  • 6. Privacy Policy

    6.1 The City Chic Privacy Policy forms a part of these terms and conditions.

  • 7. City Chic

    7.1 The City Chic Membership is conducted by the City Chic division of Specialty Fashion Group Ltd. ABN 43 057 569 169.

     

    7.2 City Chic accepts no responsibility for stolen, lost, damaged or misdirected VIP Cards, Rewards Vouchers or other member benefits.

     

    7.3 To the extent legally permitted, City Chic excludes all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under the loyalty Program (Warranties), other than those implied by statute which may not be legally excluded. Any liability City Chic may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at City Chic’s option.

     

    7.4 To the extent legally permitted, in no event will City Chic be liable to anyone for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if City Chic is expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and City Chic’s maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD$5.00

     

    7.5 These Terms and Conditions apply to the City Chic Nation loyalty Program in general. Any additional competitions, special offers or other vouchers are subject to their own set of conditions, which will apply to you, if you choose to participate in the additional activity.

Social T&Cs

  • INSTA-CHIC CONDITIONS OF ENTRY

    We love seeing your fabulous style pics and hearing why you love your CC style!

     

    In order to enter the draw for Insta-Chic please take these two simple steps:

     

    1. Share your CC style via Facebook and Instagram using the hashtags #ccworldofcurves #citychiconline
    2. Using your caption, In 25 words or less tell us “Why you love your CC style”

  • INSTA-CHIC TERMS AND CONDITIONS

    1. This competition is open to City Chic customers from the United States of America, Canada, Australia, New Zealand and South Africa.
    2. One Winner will be chosen each month based on their caption of 25 words or less “Why you love your CC style”
    3. One winner will receive a $50 City Chic Voucher (ZA equivalent R500) 4. The winner will receive a Facebook or Instagram Private Message confirming the details of the voucher and the conditions of use
    4. The winner’s Insta Chic Image and Handle will be featured on City Chic’s Website, Facebook, Instagram, Pinterest & Emails
    5. By Hashtagging #ccworldofcurves #citychiconline you are agreeing to the above terms of entry and conditions.

  • CITY CHIC FACEBOOK PAGE TERMS OF USE

    The City Chic Facebook page has been created for our fans of City Chic. We treat our Facebook page as an interactive, fun and rewarding place to connect with our fans and we will seek to conduct ourselves always in an approachable and positive manner. We, of course expect City Chic to be treated with the same courtesy. City Chic welcomes you and has a few guidelines that we ask our guests to adhere to on our social networks as a condition of their participation.

     

    City Chic allows user-generated content on our Facebook page including video, photos, wall posts and comments, at its discretion from time to time. However, City Chic is not responsible for the content submitted and does not endorse the opinions expressed by the users of this page.

     

    By submitting content, you agree that City Chic may use this content including your name, either temporarily or permanently, for testimonial, marketing or other purposes in any media without any compensation to you. You promise that all content you submit is your original work and that submitting it does not infringe the intellectual property or other rights of any person.

     

    You agree not to submit any content which consists of or contains any of the following:

     

    Any material which breaches Facebook’s Terms of Use. Click here to view

    • Explicit, obscene, indecent or offensive language or abusive or inflammatory comments
    • Personal attacks on City Chic employees, members or the brand itself
    • Business information, spam, notices about contests or competitions run by others, advertising or offers to sell or buy any goods or services
    • Any material which defames, abuses, harasses, stalks, threatens, discriminates against or otherwise violates the legal rights of others (such as rights of intellectual property, privacy and publicity)
    • Information that is, misleading or unlawful
    • Any virus, Trojan or similar or anything else which is designed to incapacitate our page or breach our security
    • Excessively large files or multiple or repeat posts of the same or similar material
    • Posts that are unrelated to City Chic
    • Links to other material or websites that we consider inappropriate or unsuitable or whose content would breach these Terms of Use if contained on our page

     

    City Chic reserves the right to edit or remove content that violates these Terms of Use and to block your access to our page. As this page operates at our discretion, we may also take any other action we consider appropriate in relation to this page.

     

    We hope you enjoy being part of our community and look forward to your participation.

Errors

  • From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card or paypal account for the amount charged.