Skip to content Skip to navigation
CC_BANNER_RETURNS.png

CITY CHIC RETURNS

  • Need to return or exchange a recent purchase? Return your items within 30 days for a full refund. For on the spot refunds and exchanges head into any City Chic store and our in-store teams can help you with all your needs. View our Store Locator to find your closest City Chic location.

     

    Can’t get to a store? To arrange your return to our online store simply follow one of the methods listed below.

     

    Please note:

    We are not able to offer an exchange on returned items via our online store. To exchange an item please visit your local City Chic store or place a new order for the different size, colour or item. All in store purchases must be returned to a City Chic store.

  • Post Office (AU & NZ)

    1. Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order, printed out, when returning your items. Address your return to:
    2.  

      City Chic Returns

      151-163 Wyndham St

      Alexandria

      NSW 2015

      AUSTRALIA

       

    3. Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

  • ParcelPoint (AU ONLY)

    A trackable returns service available at hundreds of local stores for your convenience. This is our cheapest returns method at just AUD$6.95 including proof of postage.

     

    1. Go to http://parcelpoint.com.au/citychic/return. Follow the online process to book your return and print a shipping label.
    2.  

    3. Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order, printed out, when returning your items.
    4.  

    5. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
    6.  

    7. Post your parcel to us by taking it to your closest ParcelPoint location.
    8.  

    9. Please allow up to 14 days after the arrived status for your return to be processed. All refunds will be provided via the original method of payment.

  • Tracking your return:

    If you chose to return your item via the Post Office, please ensure you use a trackable service, so you are able to track your order if necessary. You can track your Post office return here using the tracking number they have provided you.

     

    All returns sent using the ParcelPoint returns option are tracked and include email proof of sending. You can track your ParcelPoint return parcel here.

     

AFTERPAY RETURNS

  • AfterPay purchases can be returned Online only.

     

    You must include your original tax invoice and after pay email receipt and post back to the below online returns address by the Post office or ParcelPoint.

     

    Refunds will be processed and communicated to the customer via Afterpay shortly after City Chic processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).

City Chic Exchanges

  • We are not able to offer exchanges on returned items via our online store. To exchange an item please visit your local City Chic store or return your item and place a new order for the different size, colour or item.

     

    For Afterpay orders, you are unable to exchange in store. Please return your item to our online store and place a new order for the different size, colour or item.

ONLINE RETURNS ADDRESS

  • Please note you must include your tax invoice email you received with your initial order, printed out, when returning your items. Please address your returns to:

     

    City Chic Returns

    151-163 Wyndham St

    Alexandria

    NSW 2015

    AUSTRALIA

RETURNS POLICY

  • Online returns policy

    If you are not entirely happy with your online purchase, please post the return to us via one of the above shipment methods, within 30 days of purchase for a full refund only, exchanges cannot be made via the online store.

     

     

    All eligible online returns require:

     

    • The return is made within 30 days of the date shown on the tax invoice.
    • Items must be in new and original condition as purchased, with all labels/tickets attached.
    • Tax Invoice must be provided as proof of purchase.

     

    If one item is returned that was part of a '2 for' or 'Spend & Save' deal, the garment will be refunded at the discounted price or as the percentage price as calculated by City Chic which was paid and not the original full price.

    Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items. If your item is faulty, please contact our Customer Care team to arrange a return in this instance.

  • In-store returns policy

    We welcome refunds and exchanges on change of mind purchases subject to the following conditions:

     

    • The return is made within 30 days of purchase.
    • Items must be in new and original condition as purchased, with all labels/tickets attached.
    • The original sale receipt must be presented as proof of purchase.
    • Without a receipt an exchange or credit note may be offered for the current selling price of the goods.
    • The item was not permanently reduced at the time of purchase.

     

    Note: To protect your health and the health of others, we do not refund or exchange for change of mind purchases on swimwear, underwear (excluding bras), cosmetics or pierced earrings. Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund (with proof of purchase), exchange or credit note.

  • Returns policy for items purchased in Myer concession stores