All standard orders will be processed and dispatched from our warehouse within approximately 3 business days.*
If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the following business day after which your tracking will be enabled.
All deliveries sent with Toll Priority within Australia will be received within 3 to 5 business days of the dispatch date. You are able to track your order by entering your Consignment number via http://online.toll.com.au/trackandtrace/ Please allow at least 12 hours until tracking is enabled. Goods will be delivered on business days only. City Chic does not offer deliveries on weekend or public holidays.
For PO Box Addresses or delivery to remote areas as determined by Toll, your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received in 7-10 business days of the dispatch date. You will be able to track your order by entering the consignment number at http://auspost.com.au/track/track.html
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
If your order is lost or damaged in transit, please Contact City Chic within 7 working days of dispatch with your order number so that we may assist you. We will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel.
Please note that in accordance with Australian export regulations City Chic is required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
All international purchases are exempt from Australian GST (10%); however, they do not include any taxes or duties that may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
For New Zealand customers, customs charges may be payable when the value of the goods exceeds NZ$225. For information on what you may need to pay customs please check http://www.whatsmyduty.org.nz/